Terms of Use — Zeta

Last updated: 2 September 2026

These terms govern your use of the Zeta app and the Zeta grocery delivery service, operated by Appinfigo ("Zeta", "we", "us"). By creating an account or placing an order you agree to them.

1. Who can use Zeta

You must be 18 or older and able to enter a binding contract under Indian law. You must give a mobile number you control — it is how we identify you, confirm your orders and contact you about a delivery.

One account per person. You are responsible for anything done through your account, so keep access to your number secure.

2. Where we deliver

Zeta delivers only within the areas served by our stores. Serviceability depends on your delivery address, the distance from the nearest store, and whether that store is open and accepting orders.

If your area is not covered yet, the app will say so. We may add or remove areas at any time.

3. Placing an order

An order is an offer to buy. It becomes a contract only when we accept it and begin picking. We may decline or cancel an order if:

• an item turns out to be unavailable,
• the delivery address is outside our service area or cannot be reached,
• we suspect fraud or misuse, or
• there is an error in price or product information.

If we cancel an order you have already paid for, you receive a full refund.

4. Prices, weights and substitutions

Prices shown in the app include GST where applicable. Prices can change; the price that applies is the one shown when you place the order.

Fees. Delivery, handling and any surge or small-order fee are shown before you pay. We do not add charges after checkout.

Loose and weighed items. Fresh produce and other loose goods are sold by approximate weight. The final weight may differ slightly from what you ordered, and the amount charged is adjusted to the actual weight picked.

Substitutions. If an item is out of stock our picker may propose an alternative. You will be asked to approve or reject it. Nothing is substituted without your agreement, and a rejected item is removed and refunded.

5. Payment

We accept the payment methods shown at checkout, processed by our payment partner. Card and UPI details are entered in the payment provider's secure flow and are never stored by Zeta.

Where cash on delivery is offered, please keep the exact amount ready. We may withdraw cash on delivery for an account or an area at our discretion.

6. Delivery

Delivery times are estimates, not guarantees. Traffic, weather, store load and the size of your order all affect them.

Someone must be available to receive the order at the address you gave. If nobody is reachable after our rider has tried to contact you, we may cancel the delivery; perishable items in that situation may not be refundable.

For some orders we ask the recipient for a one-time code to confirm handover.

7. Cancellations, returns and refunds

Before picking starts: cancel free of charge from the app.

After picking starts: we may not be able to cancel, because the items have already been packed for you.

Something wrong with your order — missing, damaged, expired, or not what you ordered — report it from the order screen within 48 hours of delivery. We will refund or replace the affected items once we have reviewed the report. Photos help and are sometimes requested.

Refund timing. Refunds to your Zeta wallet are immediate. Refunds to the original payment method are initiated within 1 business day of approval and typically settle in 2–7 working days, depending on your bank.

Fresh produce is checked before it leaves the store. If it arrives in poor condition, report it the same day.

8. Your Zeta wallet and coins

Wallet balance and coins issued as refunds, credits or promotions can be used only inside Zeta towards future orders. They have no cash value, cannot be transferred, and may expire where we say so at the time of issue. We may adjust or withdraw a balance obtained through error, abuse or fraud.

9. Offers and coupons

Offers are limited by time, area, stock and the conditions shown with the offer. Unless stated otherwise a coupon is single-use per account. We may withdraw an offer, or refuse a coupon, where we reasonably believe it is being misused.

10. How you must behave

Do not:

• misuse the service, our riders or our store staff — abuse, threats or harassment will end your account,
• place orders you do not intend to accept or pay for,
• attempt to breach, probe or reverse-engineer the app or our systems,
• resell what you buy from Zeta as a business without our written agreement, or
• use another person's account or payment method without their permission.

We may suspend or close an account that breaks these rules.

11. Ratings and reviews

Feedback you post must be your own honest experience. Do not post anything unlawful, abusive, or that identifies another customer or a member of staff. We may remove content that breaks these rules and may use your feedback to improve the service.

12. The app itself

We grant you a personal, non-transferable licence to use the Zeta app for ordering. The app, its content and branding remain ours.

We update the app regularly. Some updates are required for the app to keep working, particularly where they affect payments or security.

13. Our responsibility to you

We take reasonable care to describe products accurately and to deliver them in good condition.

We are not liable for delays or failures caused by events outside our reasonable control — weather, strikes, civil disruption, network or payment outages.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded. Where liability can be limited, our total liability for any order is limited to the value of that order.

Allergies and dietary needs: always check the manufacturer's packaging. Pack sizes and formulations change, and the label on the product is authoritative over the description in the app.

14. Changes to these terms

We may update these terms. If a change is material we will tell you in the app before it takes effect. Continuing to order after that means you accept the updated terms.

15. Governing law

These terms are governed by the laws of India. Courts at Prayagraj, Uttar Pradesh have exclusive jurisdiction, subject to any consumer-forum rights you have where you live.

16. Grievance officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance Officer Akash Mishra, Founder and Grievance Officer Appinfigo, Prayagraj, Uttar Pradesh, India grievance@appinfigo.com · +91 73483 70221

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

17. Contact

support@appinfigo.com — orders, refunds and delivery privacy@appinfigo.com — data and privacy grievance@appinfigo.com — formal complaints and escalations