Delete your Zeta account
Zeta is a grocery delivery app published by Appinfigo.
This page explains how to ask us to delete your Zeta account and the data attached to it, what we delete, and what we are legally required to keep.
How to delete your account
From inside the app (fastest — takes effect immediately)
- Open the Zeta app and make sure you are signed in.
- Go to Profile → Account → Delete account.
- Read the summary, choose a reason if you wish, and confirm.
Your account is deleted straight away. You are signed out and will not be able to sign back in to it.
If you have an order in progress, deletion is blocked. Wait for it to be delivered, or cancel it first, then try again. This protects your right to track, return or get a refund on an order you have already paid for.
By email (if you cannot use the app)
If you have uninstalled the app, lost access to your phone number, or cannot sign in for any reason, email privacy@appinfigo.com from any address and include the mobile number registered with your Zeta account.
We may ask you to confirm ownership of that number before we act on the request. We action deletion requests within 30 days.
What is deleted
When your account is deleted we permanently remove:
- Your name, mobile number, email address and profile photo
- All of your saved delivery addresses
- Your notification preferences and push notification tokens, so we stop sending you notifications entirely
- Your sign-in access — the account is closed and cannot be recovered
Your profile record is retained only in an anonymised form, with every personal detail stripped and replaced by a placeholder, so that historical invoices and accounting records remain internally consistent. It no longer identifies you and is not linked to any contact detail.
What we keep, and for how long
Indian tax and accounting law requires us to retain records of completed transactions. We keep the following even after your account is deleted:
| Data kept | Why | How long |
|---|---|---|
| Order records and GST invoices | Required under Indian tax law | 8 years |
| Payment and refund records | Required for accounting and dispute resolution | 8 years |
| The customer name printed on a historical invoice | It is a fixed record of a past transaction and cannot lawfully be altered | 8 years |
| A dated record that the account was deleted | Proof that we honoured your request | 8 years |
These records are not linked to a usable account and are not used to contact you, profile you, or send you marketing.
Deleting some of your data without closing your account
You do not have to delete your whole account to remove specific data.
- Saved addresses and saved payment methods can be removed at any time from inside the app.
- For anything else — for example your support conversation history — email privacy@appinfigo.com describing what you want removed. We will delete whatever we are not legally required to keep, and tell you plainly if something must be retained and why.
Your rights
Under India's Digital Personal Data Protection Act, 2023 you may also ask us to access or correct your data, withdraw consent, or nominate someone to act for you. See the Zeta Privacy Policy for the full list and how to exercise each right.
If you are unhappy with how we handle a request, you may complain to the Data Protection Board of India.
Contact: privacy@appinfigo.com App: Zeta · Developer: Appinfigo